General Refund Policy

All subscription fees paid to MYT Digital are non-refundable, except as explicitly stated in this policy.

Refunds will only be issued under specific circumstances, such as technical issues caused by MYT Digital that prevent the use of our services, and only after a thorough review.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

Service Downtime or Technical Issues: If our platform experiences significant downtime or technical issues that are solely attributable to MYT Digital and prevent you from accessing the subscribed services.

Duplicate Payments: If you are charged multiple times for the same subscription period due to an error in our billing system.

Unauthorized Transactions: If a payment is made without your authorization and verified as fraudulent.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after subscribing to a plan.

Failure to cancel a subscription before its renewal date.

Inability to use the service due to issues unrelated to MYT Digital (e.g., improper configuration, third-party software incompatibility, or lack of required hardware/software).

Partial usage of subscription services during the billing period.

Refund Request Process

To request a refund:

Contact us at [email protected] within 7 days of the issue or transaction.

Provide the following details:

• Your account information (registered email or username).
• Payment details (date, amount, and payment method).
• A detailed explanation of the issue or reason for requesting a refund.

Our team will review your request and respond within 10 business days.

Refund Approval and Processing

Approved refunds will be processed within 14 business days from the date of approval.

Refunds will be credited back using the original payment method unless otherwise agreed upon.

Any applicable taxes or transaction fees paid during the purchase may not be refunded.

 Subscription Cancellation

You may cancel your subscription at any time through your account settings on our platform.

No refunds will be provided for unused portions of a subscription period if canceled mid-term.

MYT Digital reserves the right to modify this Refund Policy at any time. Any changes will be communicated via email or posted on our website with reasonable prior notice.

Contact Us

📧 Email: [email protected]

📍 Office: 67 Compton Place, Watford. WD19 5HF 

🌐 Website: www.mytdigital.com